I understand that transportation can be hazards to ukes and guitars so I put a lot of effort into keeping them safe and comfortable. All ukes and guitars are sent from my workshop within 2 and 4 weeks for made to order and 2 to 3 days for stock instruments, they then take a further 5 to 25 days delivery depending on destination. All shipment are through the reliable Australia Post with tracking. If you haven't received your uke in this time contact me. Please note: if tracking indicates 'attempted delivery' I will take no responsibility for instrument.
If the uke or guitar has been hurt on its journey or if you find it is defective contact me immediately and return uke for medical treatment within 7 days of arrival. I we replace or refund the total amount. (pictures of issue may be required).
In the rare circumstances that the uke or guitar is not defective, faulty or damaged and you just change your mind it can be returned within 7 days after the day of arrival, provided they are returned in their original condition with all packing materials and parts for a refund of the purchase price. Please note that shipping charges are not refundable if you change your mind.
Always contact me first before returning any item.